Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)

    Content Manger Knowledge Base

    Use this Knowledge Base for administrating your SparkLearn account.

    Learn more about

    • Getting Started
      The knowledge base is split into two primary categories. One is for administrators and the other for learners.
    • Groups, Users and Communication
      Manage and add Users and Groups, and messaging.
    • Collections
      Collections are groups of related learning content.
    • Content
      Learn to create, manage, and analyze content for your learners.
    • Achievements
      Setting up and viewing learner Badges, Certificates, and Leaderboards
    • Analytics
      View the Analytics Dashboards.
    • Customization (Site Owners)
      Guides to managing system configurations and settings.
    • System (Site Owners)
      System Configuration tools for Site Owners.
    • Subscription Management
      Guides to signing up for and managing your SparkLearn trial or subscription.
    • Release Notes
      Discover recent improvements to the SparkLearn experience.
    Need to raise a request? Contact us.
    Powered by Jira Service Management
    {"xsrfToken":"409aa31124d1712265655914d6da7dcb7bb31567_lout","branding":{"id":"15","key":"slsup","name":"Content Manger Knowledge Base","portalBaseUrl":"/helpcenter/SparkLearn/portal/15","logoUrl":"https://api.media.atlassian.com/file/16fed37e-ca04-4de8-92d9-a69aa49b26e1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTBhNTMyMi0yMjk5LTQyYTctYjA1My1jOGMyMDY3NTUzMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2ZmVkMzdlLWNhMDQtNGRlOC05MmQ5LWE2OWFhNDliMjZlMSI6WyJyZWFkIl19LCJleHAiOjE3ODcxNjIwODcsIm5iZiI6MTc4NzE1ODU0NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Rajaq7M1YM8o93I00lKt4xPgxDx0WdAujB7GarTUcAc&client=f50a5322-2299-42a7-b053-c8c206755330"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"topBarColor":"#333333","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"15","key":"slsup","projectId":10087,"serviceDeskId":15,"name":"Content Manger Knowledge Base","description":"<p>Use this Knowledge Base for administrating your SparkLearn account.</p>","portalBaseUrl":"/helpcenter/SparkLearn/portal/15","onlyPortal":false,"reqTypes":[{"id":"197","name":"Enhancement","descriptionHtml":"","callToAction":"Enhancement","introHtml":"<p>If you have any ideas for a system or user enhancement, please provide more information here for Float to review implementing this in the future.</p>","icon":10469,"iconUrl":"https://clientportal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[36],"key":""},{"id":"196","name":"Issue Request","descriptionHtml":"","callToAction":"Issue Request","introHtml":"<p>If there is a reported issue with a particular piece of content or functionality, please create a bug ticket for our team to review.</p>","icon":10476,"iconUrl":"https://clientportal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[36],"key":""},{"id":"198","name":"Performance or System Errors","descriptionHtml":"","callToAction":"Performance or System Errors","introHtml":"<p>Slow site loading or users getting a “Sorry - somethings not working quite right” error.</p>","icon":10508,"iconUrl":"https://clientportal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"203","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":10466,"iconUrl":"https://clientportal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":36,"name":"General"}],"orderMapping":{"36":[196,197]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4e5d3e84-9617-38c0-b6b0-100734f5068e","appLinkName":"","appLinkUrl":"","spaceKey":"SPARKLEA30WW5","spaceName":"SparkLearn KB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SLSUP","serviceDeskId":15,"kbLinkDomainURLs":["https://clientportal.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SLSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTBhNTMyMi0yMjk5LTQyYTctYjA1My1jOGMyMDY3NTUzMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05NDM1MjcxNjciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg3MTU5NzQ3LCJuYmYiOjE3ODcxNTg1NDcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ArHJPyNLtA_z08oYpm6ujLYbNGe_TXM8KtbQYPBgLjc","targetCollection":"upload-user-collection--943527167","endpointUrl":"https://api.media.atlassian.com","clientId":"f50a5322-2299-42a7-b053-c8c206755330","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e83054d1-704d-45dc-86f1-554cc8af727b","name":"Getting Started","description":"The knowledge base is split into two primary categories. One is for administrators and the other for learners.","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/e83054d1-704d-45dc-86f1-554cc8af727b","lastUpdated":"1785335044886","createdAt":"1783688239583"},{"id":"8f39bfe4-1ec0-44c5-9fc9-044b3f260b2b","name":"Groups, Users and Communication","description":"Manage and add Users and Groups, and messaging.","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/8f39bfe4-1ec0-44c5-9fc9-044b3f260b2b","lastUpdated":"1785334749195","createdAt":"1783698907921"},{"id":"7f5d8995-89de-4c96-9488-1089d6323848","name":"Collections","description":"Collections are groups of related learning content.","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/7f5d8995-89de-4c96-9488-1089d6323848","lastUpdated":"1785334998891","createdAt":"1783698991486"},{"id":"e35d2d40-4b00-4f23-bac3-332e647d5204","name":"Content","description":"Learn to create, manage, and analyze content for your learners.","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/e35d2d40-4b00-4f23-bac3-332e647d5204","lastUpdated":"1785334829843","createdAt":"1783698952857"},{"id":"87701457-a2bf-42a8-995b-3e7ec944780e","name":"Achievements ","description":"Setting up and viewing learner Badges, Certificates, and Leaderboards","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/87701457-a2bf-42a8-995b-3e7ec944780e","lastUpdated":"1786053004468","createdAt":"1786051942588"},{"id":"1523973c-8085-490e-b671-6b6978fedb00","name":"Analytics","description":"View the Analytics Dashboards.","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/1523973c-8085-490e-b671-6b6978fedb00","lastUpdated":"1785334856025","createdAt":"1783698977092"},{"id":"e5b8a183-f3ed-46a7-94ae-30e9141e5c12","name":"Customization (Site Owners)","description":"Guides to managing system configurations and settings.","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/e5b8a183-f3ed-46a7-94ae-30e9141e5c12","lastUpdated":"1785334908146","createdAt":"1783699073085"},{"id":"a7bd0c16-fcca-4dd1-8976-3d98b15d4b79","name":"System (Site Owners)","description":"System Configuration tools for Site Owners.","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/a7bd0c16-fcca-4dd1-8976-3d98b15d4b79","lastUpdated":"1785334934124","createdAt":"1783699046011"},{"id":"7b182cae-676e-499d-8d17-df1b9f04da9d","name":"Subscription Management","description":"Guides to signing up for and managing your SparkLearn trial or subscription.","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/7b182cae-676e-499d-8d17-df1b9f04da9d","lastUpdated":"1785334918628","createdAt":"1783699017265"},{"id":"adbcb613-54e0-4202-9f47-91ea08b941e9","name":"Release Notes","description":"Discover recent improvements to the SparkLearn experience.","categoryUrl":"https://clientportal.atlassian.net/servicedesk/customer/portal/15/topic/adbcb613-54e0-4202-9f47-91ea08b941e9","lastUpdated":"1786038129915","createdAt":"1783688294489"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://clientportal.atlassian.net/wiki","kbLinkDomainURLs":["https://clientportal.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
    {"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=clientportal","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"409aa31124d1712265655914d6da7dcb7bb31567_lout","baseUrl":"https://clientportal.atlassian.net/helpcenter/SparkLearn","relativeBaseUrl":"/helpcenter/SparkLearn","jiraDisplayUrl":"https://clientportal.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f50a5322-2299-42a7-b053-c8c206755330","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"493044d3ceb54b53ae8aea44e5306554","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://clientportal.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}